See Thru Medicine respects your privacy and is committed to protecting the personal and health information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit www.seethrummed.com, use our services, schedule or participate in a consultation, communicate with us, or otherwise interact with See Thru Medicine.

This Privacy Policy applies to information collected through our website, online consultation services, appointment scheduling processes, email communications, telephone communications, and related services.

1. Who We Are

See Thru Medicine provides virtual medical consultation services designed to connect patients with qualified physicians and specialists for additional medical information, explanations, and professional perspectives.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

A. Information You Provide Directly

This may include:

• Name, date of birth, and contact information;
• Email address and telephone number;
• Mailing or billing address;
• Appointment and scheduling information;
• Information about the medical condition or treatment for which you are seeking consultation;
• Medical history, symptoms, diagnoses, medications, procedures, laboratory results, imaging, medical records, and other health information that you voluntarily provide;
• Communications with our staff or physicians;
• Information provided through forms, emails, telephone calls, or other communications.
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B. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, such as:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Approximate geographic location derived from IP address;
• Pages visited and links clicked;
• Date and time of website visits;
• Referring website;
• Website performance and diagnostic information.

We may use cookies and similar technologies for essential website functions, analytics, security, and, where permitted, other purposes.

C. Health Information

If you provide information relating to your physical or mental health, medical history, diagnosis, treatment, medications, or other health-related matters, we may treat that information as sensitive health information and apply additional safeguards required by applicable law.

Please do not submit highly sensitive medical information through ordinary website forms unless the form specifically requests it and is intended for that purpose.

3. How We Use Your Information

We may use information we collect to:

• Schedule and manage consultations;
• Facilitate secure virtual consultations;
• Review information necessary to arrange or provide consultation services;
• Communicate with you about appointments and services;
• Respond to questions and requests;
• Process payments, where applicable;
• Provide customer and administrative support;
• Maintain and improve our website and services;
• Detect, prevent, and investigate fraud, misuse, security incidents, and unauthorized access;
• Comply with applicable legal, regulatory, and professional obligations;
• Establish, exercise, or defend legal claims;
• Send service-related communications;
• Send marketing communications where permitted by law and subject to your preferences.

We will not use your health information for purposes inconsistent with this Privacy Policy or applicable law.

4. Legal Bases for Processing — UK Users

If you are located in the United Kingdom, we process personal information under applicable UK data-protection law, including the UK GDPR and Data Protection Act 2018, where applicable.

Depending on the circumstances, our legal bases may include:

• Performance of a contract: where processing is necessary to provide services you have requested;
• Legitimate interests: where necessary for legitimate business, administrative, security, or operational purposes, provided those interests are not overridden by your rights;
• Consent: where we are required to obtain your consent;
• Legal obligation: where processing is necessary to comply with applicable law;
• Vital interests: where applicable in an emergency or other circumstance recognized by law.

Health information is generally considered special-category data under UK data-protection law. We will process such information only where an applicable legal condition permits us to do so.

5. HIPAA and U.S. Health Information

Certain healthcare providers and organizations are subject to the U.S. Health Insurance Portability and Accountability Act (“HIPAA”). Whether HIPAA applies to See Thru Medicine depends on our particular role, services, and relationships with healthcare providers.

Where See Thru Medicine is acting as a HIPAA-covered entity or business associate, applicable HIPAA Privacy, Security, and Breach Notification requirements will apply to protected health information as required by law.

Where applicable, our HIPAA Notice of Privacy Practices or other legally required healthcare privacy notice will provide additional information concerning the use and disclosure of protected health information.

HIPAA does not necessarily apply to every website interaction or every organization involved in providing healthcare services. Applicable privacy protections may instead arise under other federal or state laws.

How We Share Information

We may disclose information when reasonably necessary to provide our services or as otherwise permitted or required by law.

Depending on the circumstances, information may be shared with:

Physicians and Medical Specialists

We may provide relevant information to the physician or specialist conducting your consultation so that the consultation can be arranged and performed.

Legal and Regulatory Authorities

We may disclose information when required or permitted by law, regulation, court order, subpoena, governmental request, or other valid legal process.

We may also disclose information where reasonably necessary to protect the rights, safety, property, or security of See Thru Medicine, our users, healthcare professionals, or others.

6. We Do Not Sell Your Health Information

We do not sell your personal health information for monetary consideration.

We also do not authorize third parties to use confidential medical information submitted for consultation purposes for advertising or unrelated commercial purposes except where permitted by applicable law and expressly described in this Privacy Policy or another applicable notice.

If our practices change, we will update this Privacy Policy and provide any notices or choices required by applicable law.

7. Telehealth and Video Consultations

Virtual consultations involve the transmission of information through electronic communications technologies.

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information involved.

Depending on the technology used, information transmitted during a consultation may include:

• Audio;
• Video;
• Messages or chat;
• Appointment information;
• Medical information discussed or displayed during the consultation.

Unless we specifically tell you that a consultation will be recorded and obtain any consent required by law, we do not intend to record consultations.

You should participate in consultations from a private location and use a device and internet connection that you reasonably believe to be secure.

8. Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal and health information against unauthorized access, disclosure, alteration, loss, or destruction.

Depending on the circumstances, safeguards may include:

• Access controls;
• Authentication procedures;
• Encryption or secure transmission technologies;
• Vendor security requirements;
• Personnel confidentiality obligations;
• Security monitoring;
• Backup and recovery procedures.

No electronic transmission or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide requested services;
• Maintain appropriate business and medical records;
• Comply with legal, regulatory, tax, accounting, and professional obligations;
• Resolve disputes;
• Enforce agreements;
• Detect and prevent fraud or abuse.

The appropriate retention period may depend on the type of information, the nature of the service, applicable medical-record requirements, and the laws applicable to the information.

Where we no longer have a legitimate need to retain information, we will securely delete or destroy it where reasonably practicable and permitted by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we will update the “Last Updated” date and, where required by law, provide additional notice.

We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

See Thru Medicine
Email: info@seethrummed.com
Telephone: +1 (443) 858-5673
Website: www.seethrummed.com

For privacy-rights requests, please include sufficient information for us to identify your request, but do not send unnecessary medical records or highly sensitive health information by ordinary email.

We may need to verify your identity before completing certain privacy requests.